In Defense of Complaining

Should companies be immune from complaints? Cory Doctorow put together an answer to that question. Cory is one of my new heroes, I think. I’m always astounded by this reaction. Companies aren’t charities. They’re businesses. It doesn’t matter why they’re offering an unacceptable product — all that matters is that the product is unacceptable. Companies… Continue reading In Defense of Complaining